Refund Policy

Our products are digital goods. Once you have downloaded a template or accessed the interview preparation guide, the product has been delivered in full and the sale is final. We are unable to offer refunds for any product that has been downloaded or accessed, because digital goods cannot be returned once they are in your possession.

If you have purchased a product but have not yet downloaded or accessed it, you may request a full refund within 7 days of your purchase. We verify download status from our system records. As long as the product has not been downloaded, we will process your refund in full.

To request a pre-download refund, email support@visaprepdesk.com with your order details within the 7-day window.

If a technical fault on our side prevents you from accessing or downloading a product you have paid for, contact us at support@visaprepdesk.com and we will work to resolve it promptly. If we are unable to resolve the issue and deliver your product within 48 hours of you reporting it, you are entitled to a full refund.

This applies only to faults within our control. It does not cover issues caused by your own device, internet connection, or incorrect information entered during checkout.

To request a refund under this policy, email support@visaprepdesk.com with:

• The email address used for your purchase
• Your order number or proof of purchase
• The reason for your refund request

We aim to respond to all refund requests within a reasonable timeframe.

Approved refunds are returned to your original payment method through our payment provider. The time it takes for the refunded amount to appear in your account depends on your bank or payment provider and is outside our control. We do not issue refunds in cash, store credit, or to any account other than the one used for the original purchase.

For any questions about this Refund Policy, contact us at support@visaprepdesk.com.

This policy is governed by the laws of the Islamic Republic of Pakistan, and any disputes will be subject to the exclusive jurisdiction of the courts of Lahore.